Key Account Manager - UK

What impact will you make?

In this role, you will help accelerate the adoption and commercial success of innovative ophthalmology technologies by partnering with physicians, clinic leaders, and healthcare stakeholders across the UK. By combining strong commercial acumen with a deep understanding of reimbursement, clinical operations, and healthcare dynamics, you will support practices in navigating the evolving healthcare landscape while driving sustainable growth and improving patient access to advanced surgical solutions. Your ability to build trusted partnerships with key decision-makers will help strengthen market access, optimize practice performance, and deliver meaningful value for both healthcare providers and patients.

What will you do?

• Drive commercial growth by partnering with ophthalmology practices and healthcare stakeholders to expand the adoption of innovative surgical technologies.
• Build strategic relationships with physicians, clinic leaders, and administrators to understand practice dynamics and identify growth opportunities.
• Support practices in navigating reimbursement pathways and healthcare economics to improve access to treatments and technologies.
• Provide strategic account support that aligns clinical value, practice operations, and commercial objectives.
• Deliver presentations, training, and educational programs to clinical teams and key decision-makers.
• Collaborate cross-functionally with internal commercial, clinical, and market access teams to strengthen account strategies.
• Identify opportunities to optimize practice performance, workflow, and patient access within the healthcare environment.
• Ensure all activities are conducted within legal, regulatory, and compliance guidelines.

How will you get there?

• A minimum of 5 years successful experience in at least two of the following areas: Sales / Sales management; Medical Device or Pharmaceutical reimbursement; Business consulting (or equivalent) in a health-related field; Ophthalmology practice administration (senior level with emphasis on clinical operations and cross functional leadership).
• In-depth and up-to-date knowledge of the healthcare environment, including physician practice operations and practice dynamics.
• Up-to-date knowledge and understanding of the medical device and/or pharmaceutical regulatory environment.
• Experience working with surgical devices and clinic key stakeholders and strong knowledge of medical office operations.
• Experience leading without authority and influencing across stakeholders and functions.
• Proven track record of success, including consistently meeting and exceeding targeted goals.
• Strong relationship-building skills with the ability to interact effectively with stakeholders at all levels.
• Excellent time management, project management, and problem-solving skills with the ability to work effectively in dynamic environments and situations with ambiguity.
• Strong communication, presentation, facilitation, and training skills along with high emotional intelligence, good judgement, and a positive attitude.
• Ability to travel approximately 40%; overnight travel including occasional weekend work and conduct all business within legal and compliance guidelines.

Experience
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A minimum of 5 years successful experience in at least two of the following areas:
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Sales/ Sales management
o
Medical Device or Pharmaceutical reimbursement
o
Business consulting (or equivalent) in a health-related field
o
Ophthalmology practice administration (senior level with emphasis on clinical operations and cross functional leadership)
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An in-depth and up-to-date knowledge of the health care environment, including physician practice operations and practice dynamics.
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An up-to-date knowledge and understanding of the medical device and/or pharmaceutical regulatory environment.
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Experience with surgical devices and clinic key stakeholders
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Strong working knowledge of medical office operations.
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Experience in a role required to lead without authority; influential management.
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Proven track record of success
Essential Skills
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Comfortable in an environment of ambiguity and thrives with the opportunity to learn new experiences.
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Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision.
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Excellent time management and project management skills.
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Demonstrated creativity, situation analysis/ problem solving skills and analytical skill ability.
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Proven experience meeting and exceeding targeted goals
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Ability to build relationships and interact with all levels
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Demonstrated experience managing dynamic environments.
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Excellent communication skills, including written & verbal.
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Advanced listening skills.
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Excellent presentation, facilitation and training skills.
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Proficient in PowerPoint and Excel.
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High emotional intelligence and maturity.
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Good judgement and a positive attitude.
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Ability to approach account management from a strategic, long-term perspective.
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Ability to travel with approximately 40%+ overnight travel including some weekend work.
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Ability to conduct all business within provided legal and compliance guidelines.