Account Manager

We’re looking for an experienced Operations Manager to join BM Caterers and support the successful delivery of our catering operations across London.

This is a fantastic opportunity for a confident, people-focused hospitality leader who can build strong client relationships, support site teams, drive standards and help deliver outstanding food, service and commercial performance.

You’ll be working closely with our operational teams, clients and support functions to ensure our sites are well supported, consistently high-performing and aligned with BM’s values and standards.

What you’ll be doing

• Supporting the day-to-day operational management of catering sites across London
• Building strong relationships with clients, site teams and key stakeholders
• Driving high standards of food, service, hospitality and customer experience
• Supporting managers with team performance, communication, training and development
• Monitoring financial performance, budgets, sales opportunities and cost controls
• Ensuring compliance with BM standards, company policies and operational procedures
• Supporting mobilisation, innovation and the delivery of BM concepts on site
• Identifying opportunities to improve service, client satisfaction and team engagement
• Leading by example and creating a positive, professional and supportive culture

What we’re looking for

• Experience in hospitality, contract catering or multi-site operations management
• Strong leadership skills with the ability to support, coach and motivate teams
• Excellent client relationship and stakeholder management skills
• Good commercial awareness with experience managing budgets and financial targets
• A hands-on, solutions-focused approach
• Strong organisational skills and the ability to manage multiple priorities
• Passion for food, people, service and operational excellence
• A positive, professional and values-led leadership style

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday – a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

Ready to join us?

Join us and find your happy career in a happy place.

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.