Technical Account Manager

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Technical Account Manager - Home-based 

Technical Account Managers (TAMs) are senior technical representatives within Telefónica Tech Managed Services, owning the technical relationship between their assigned customers and Telefónica Tech’s internal teams, including Service Operations, Service Delivery, Architecture, and Product Management.

The TAM acts as a Trusted Advisor, gaining a deep understanding of the customer’s business and IT environment to ensure they derive maximum value from their technology investments. TAMs work to proactively identify improvements and solutions where technology can support business goals, improve productivity, and deliver cost efficiencies—without being driven by sales agendas.

Working with SMEs across the business, TAMs bring insights into technology trends and real-time business usage to support informed decision-making. They provide regular reporting and strategic guidance to help customers optimise their platforms and plan for future growth.

Technical Account Manager – Telefónica Tech

Key Responsibilities:

• Act as a trusted technical advisor for customers, understanding their IT environments and business goals
• Manage and validate documentation of the customer’s technology landscape
• Conduct ongoing assessments to ensure technologies are fit for purpose and right-sized for current and future needs
• Analyse consumption trends and forecast growth to support proactive infrastructure planning and right-sizing
• Collaborate with business stakeholders to define and approve a roadmap aligned with strategic goals and evolving requirements
• Represent customer needs within ITIL Problem Management processes
• Assist in Change Advisory Board, Major Incident Reports, and Root Cause Analysis
• Deliver technical reports during monthly service reviews and provide ad hoc advice as needed
• Actively contribute to the identification and mitigation of technical risks
• Actively contribute to CSIP process
• Maintain industry certifications and stay updated on new technologies

Required Skills & Experience:

• Experience in a customer-facing technical role is essential
• AWS and Microsoft Azure (certifications desirable)
• Application Transformation & Cloud Migration 
• Hands-on experience with IaaS, PaaS, and SaaS solutions in Public Cloud
• Knowledge of M365, D365, SharePoint Online, Teams
• Understanding of hosted infrastructure - virtualisation, networking, storage solutions
• Backup, disaster recovery, and monitoring technologies
• Understanding of practical application of enterprise AI components such as agentic AI, LLMs, predictive analytics and machine learning
• Strong analytical skills, attention to detail, and ability to interpret data for reporting
• Excellent communication and presentation skills, comfortable engaging both technical and non-technical audiences
• ITIL framework and project lifecycle best practices
• Security clearance would be advantageous

If you’re passionate about technology and customer success, apply now to be part of Telefónica Tech’s expert team!

Key Words:

Technical Account Manager - Technical Presales - Solutions Architect - Technical Architect - Azure - AWS - Public Cloud - Cyber - Networking 

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.