Account Manager, Retail & Grocers

We are the UK’s leading premium publisher, home to iconic and influential media brands including Good Housekeeping, Esquire, Mens & Women’s Health, Elle, Harper’s Bazaar and Prima. At Hearst UK, we don’t just create content - we shape culture.

Our workplace is built on collaboration, creativity, and trust. We champion bold ideas, embrace innovation, and continually evolve to meet the moment - all while celebrating the legacy that’s brought us here. We believe in each other’s potential and push boundaries together to make a meaningful impact, both in the media landscape and in people’s lives.

We’re proud of our heritage - but even more excited about making history.

Hearst UK operate a hybrid working model of four days per week in the office and one day working from home. Our office is based at House of Hearst, 30 Panton Street, St James’s, London, SW1Y 4AJ, where teams collaborate in person and connect across brands and functions.

The Role…

As Account Manager, you’ll sit at the heart of Hearst UK’s commercial engine, owning exceptional client service across high-impact, 360° campaigns — from pitch through to delivery and beyond. Working in close alignment with your Account Director and a designated group of Salespeople, you will drive both the strategic and operational response across the diverse and high-value Retail & Grocers patch. 

Acting as the central owner of small scale campaigns and the planner on higher value campaigns, you’ll bring together cross-functional teams to shape best-in-class ideas, oversee flawless activation, and deliver insightful post-campaign storytelling that drives repeat investment and long-term client retention. 

Main Duties…

• Act as the key point of contact for all commercial operations teams and queries, challenging the status quo internally and externally to drive efficiency, improve processes and ensure revenue and servicing expectations are met for both Hearst and clients 

• Lead and co-ordinate cross-team collaboration to deliver strategic, innovative commercial responses. 

• Identify and drive opportunities to diversify and grow revenue within your client patch, including developing brands new to the Hearst business, in close partnership with Sales and the wider Hearst ecosystem 

• Interrogate client briefs and lead the briefing of relevant teams to deliver the strongest possible response, from top-line budget feasibility through to fully integrated creative, media and production solutions 

• Own campaign activation and delivery, acting as the primary client contact, and deliver clear performance communication and insightful post-campaign analysis to drive retention and future spend 

• Manage the day-to-day coordination of media planners for digital display takeovers and newsletter activity across individual pitches. 

• Oversee inventory checks for all proposed elements within media plans, liaising with relevant internal stakeholders to ensure availability, accuracy and alignment prior to proposal submission. 

What We Are Looking For…

• Strong written and verbal communication, with confidence presenting to senior stakeholders 

• A flexible, personable team player who builds relationships at all levels 

• Sharp commercial awareness with a strong sense of urgency 

• Excellent time management and prioritisation skills 

• A proactive, self-motivated mindset with a solutions-focused approach 

• Confidence navigating conflict and solving problems under pressure 

• Ability to deliver results in a fast-paced, high-expectation environment 

Benefits… 

(Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.)

Hearst Exclusives - Only for You! 

• Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. 
• Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!  

Inclusion, Health & Wellbeing: Feel Your Best 

• Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support. 
• Get active and stress-free with discounted gym memberships and the Cycle to Work scheme. 
• Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. 
• Take time to give back with a Charity Day and access wellbeing resources whenever you need them. 
• Join one of our Hearst ERG Groups. 

Financial Wellness - Boost Your Budget 

• Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. 
• Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. 
• Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app 

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.