Account Manager

Summary:

digiLab is an early-stage, VC-backed AI company. We are world-leading specialists in uncertainty quantification and AI with application in industrial and government settings.

Our customers are some of the biggest and most advanced engineering and science-led organisations in the world. They are using our technology right now to solve some of society’s greatest challenges. How can we make fusion energy a commercial reality? How can we speed up building new nuclear power stations? How can we make wind energy cheaper? How can we improve Britain’s national security? How can we help conserve precious natural environments? How can we make our water cleaner? How can emergency doctors use AI to save lives?

These are just a few of the critical challenges our technology is helping to answer; we receive new problems to tackle almost every day.

digiLab’s trustworthy and explainable AI platform, the Uncertainty Engine, enables our customers and partners to accelerate innovation, reduce risk, turn insight into action, and deliver value through more informed and confident decisions.

What we’re looking for:

As an Account Manager, you’ll be joining us at a pivotal moment. As an early member of our rapidly expanding go-to-market team, you will be expected to move quickly, take full ownership of outcomes, and transform your ideas into top-line revenue. The role is demanding, high-impact and high-profile. It will include opportunities to work with company leadership and to influence how we move forward – both as a GtM function and as a business..

Success will be clearly defined and achievement well-rewarded, with opportunities for rapid career progression.

This is a rare chance to join one of the top AI teams in the country. You will be exposed to the frontiers of technology and work alongside some of the most brilliant minds in AI. You will work on its deployment in the world’s most important industries, solving some of society's toughest challenges. You will play a role in how this technology develops and you’ll make a real impact on society.

What you will be doing with us:

As an Account Manager at digiLab, you will be responsible for:

• Owning a key account or portfolio of accounts, developing and executing strategic account growth plans in line with company and sector aims to meet and exceed revenue targets.
• Building strong stakeholder relationships with technical and non-technical buyers (e.g., CTOs, Heads of R&D, Systems Engineers) within the key account and the relevant wider ecosystem or sector, as appropriate.
• Interact with the product and engineering teams to provide customer and sales insights and work with customer services post-sale to drive retention and expansion.

What Skills we are looking for:

• Substantial experience in enterprise B2B software as an Account Manager or in customer facing Business Development, Customer Success, Sales Engineering ideally in a high-growth setting.
• Exceptional communication skills and the ability to navigate complex stakeholders.
• A strong entrepreneurial mindset with the ability to spot opportunities and turn them into sales growth.

In addition, some ‘nice to haves’ are:

• Previous experience as a Sales Executive would be an advantage.
• Technical domain expertise within one or more advanced engineering fields (like aerospace or nuclear engineering).
• Experience performing data analysis or data science. Python experience and modelling capabilities would be an asset..

Location:

This role can be hybrid or remote, with regular visits to either our Exeter, Bristol, Oxford or soon-to-be-opened London offices. It also involves frequent travel to client sites and attendance at conferences and events, both within the UK and internationally.

Our Culture and Values

We foster a culture of innovation, trust, and collaboration. Our values include:

• Creativity & Agility: Encouraging innovation and flexibility in goal achievement.
• Trust & Responsibility: Supporting each other in taking calculated risks for bold innovation.
• Open & Honest Collaboration: Ensuring transparent communication and alignment.
• High-Performance Standards: Continuously challenging ourselves to excel in delivery.
• Value-Driven Work: Regularly assessing our contributions toward company goals.

Benefits:

We value enthusiasm and loyalty, and we’re committed to offering a great work-life balance. Along with the exciting challenges this role provides, we offer a range of benefits including:

• 4-day working week
• Competitive Salary
• BUPA private health care (via salary sacrifice)
• Company Cashplan
• Cycle to work scheme
• Referral Program
• Company Events
• Discretionary EMI scheme (eligible to be considered after one year with the company; participation is not guaranteed and is entirely at the company's discretion.)

Equal Opportunities:

digiLab is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to ensuring our recruitment processes are fair, inclusive, and legally compliant. We take equality, dignity, and non-discrimination seriously.

Final Note:

We aim to respond to every applicant, but due to high application volumes, we may not be able to respond individually. Thank you for your interest in joining the digiLab team. The information you provide will be stored and used in line with our Privacy Notice.